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support-agentTraces
3K
↑ 3.1%vs previous 7d
Error rate
7.2%
↑ 23%219 with errors
Latency p50
3.05 s
↓ 1.6%vs previous 7d
Latency p95
7.39 s
↑ 4.6%vs previous 7d
Total cost
$19.73
↑ 2.5%$0.00653 per trace
Tokens
8.6M
7.8M in · 848.5K out
A story in this data
Release v1.14.0 made refunds time out. v1.14.1 fixed it.
The refund agent's payment call started failing after the release and recovered a few days later. Follow the same path you would use on a real incident.
Traces over time, ok and with errors stacked · click a bar to zoomokwith errors
Most common errors
All error groups →- 61issue_refund · ToolTimeoutissue_refund timed out after <n>ms (request <id>). The upstream service did not respond.61 traces
- 47search_kb · ConnectionErrorsearch_kb could not reach the knowledge index (connection reset by peer, request <id>).47 traces
- 23lookup_order · ValidationErrororder_id 'ORD-<n>' was not found for customer cust_<id>.23 traces
- 20gpt-4.1-mini · RateLimitError<n> Too Many Requests: rate limit reached for gpt-<n>-mini on tokens per minute. Retry after <n>s (request <id>).20 traces
- 18gpt-4.1 · RateLimitError<n> Too Many Requests: rate limit reached for gpt-<n> on tokens per minute. Retry after <n>s (request <id>).18 traces
Releases
Latest failed traces
Open in Tracing →- refund-agentRateLimitError429 Too Many Requests: rate limit reached for claude-sonnet-4-5 on tokens per minute. Retry after 8s (request 65491ac0).v1.14.1 · 9.38 s
- refund-agentValidationErrororder_id 'ORD-78000' was not found for customer cust_36x1q.v1.14.1 · 1.78 s
- order-statusValidationErrororder_id 'ORD-87269' was not found for customer cust_35w0.v1.14.1 · 1.73 s
- support-agentToolTimeoutget_customer timed out after 3000ms (request 3d449bb5). The upstream service did not respond.v1.14.2-rc · 4.38 s
- support-agentConnectionErrorsearch_kb could not reach the knowledge index (connection reset by peer, request f1f60b9d).v1.14.1 · 3.04 s
- order-statusValidationErrororder_id 'ORD-66521' was not found for customer cust_35w0.v1.14.1 · 2.08 s