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support-agentTraces
32.2K
↑ 16953%vs previous 90d
Error rate
5.1%
↑ 20%1.6K with errors
Latency p50
3.12 s
↓ 0.6%vs previous 90d
Latency p95
6.93 s
↑ 2.3%vs previous 90d
Total cost
$214.44
↑ 17111%$0.00665 per trace
Tokens
93.1M
83.8M in · 9.3M out
A story in this data
Release v1.14.0 made refunds time out. v1.14.1 fixed it.
The refund agent's payment call started failing after the release and recovered a few days later. Follow the same path you would use on a real incident.
Traces over time, ok and with errors stacked · click a bar to zoomokwith errors
Most common errors
All error groups →- 475search_kb · ConnectionErrorsearch_kb could not reach the knowledge index (connection reset by peer, request <id>).475 traces
- 172lookup_order · ValidationErrororder_id 'ORD-<n>' was not found for customer cust_<id>.172 traces
- 158gpt-4.1-mini · RateLimitError<n> Too Many Requests: rate limit reached for gpt-<n>-mini on tokens per minute. Retry after <n>s (request <id>).158 traces
- 147gpt-4.1 · RateLimitError<n> Too Many Requests: rate limit reached for gpt-<n> on tokens per minute. Retry after <n>s (request <id>).147 traces
- 147lookup_order · ToolTimeoutlookup_order timed out after <n>ms (request <id>). The upstream service did not respond.147 traces
Releases
Latest failed traces
Open in Tracing →- refund-agentToolTimeoutsend_email timed out after 6000ms (request be4b4935). The upstream service did not respond.v1.14.2-rc · 10.5 s
- order-statusValidationErrororder_id 'ORD-10435' was not found for customer cust_37yr.v1.14.2-rc · 1.74 s
- refund-agentToolTimeoutsend_email timed out after 6000ms (request 2add0f76). The upstream service did not respond.v1.14.2-rc · 10.3 s
- onboarding-helperRateLimitError429 Too Many Requests: rate limit reached for gpt-4.1-mini on tokens per minute. Retry after 7s (request 5800deeb).v1.14.1 · 7.73 s
- support-agentConnectionErrorsearch_kb could not reach the knowledge index (connection reset by peer, request 359a70b3).v1.14.1 · 2.80 s
- refund-agentToolTimeoutsend_email timed out after 6000ms (request 1ab6f8ab). The upstream service did not respond.v1.14.2-rc · 12.2 s