Alerts
support-agentRules
| Name | Condition | Sends to | Status |
|---|---|---|---|
| Refund tool failing | issue_refund errors > 5% over 15 min | Slack #support-ops | Healthy |
| Error rate above 8% | any agent, production, 15 min | Email · on-call | Healthy |
| Slow answers | p95 latency > 12 s over 30 min | Email · on-call | Healthy |
| Daily spend over $12 | total cost > $12 per day | Webhook · finance | Healthy |
Recent alerts
| Rule | Fired | Resolved | What happened |
|---|---|---|---|
| Refund tool failing | Oct 15, 03:34 AM | Oct 20, 08:34 PM | issue_refund timeouts on release v1.14.0 (31% of refund runs) |
| Error rate above 8% | Oct 16, 01:34 AM | Oct 16, 03:04 AM | 9.4% of runs failed in production |
| Slow answers | Oct 03, 01:34 AM | Oct 03, 02:19 AM | p95 reached 14.2 s while a model was slow |