Scores
support-agentQuality scores attached to runs, from people, rules and model judges.
Score definitions
| Score | Type | Scored runs | Average |
|---|---|---|---|
| Answer is correct | Model judge | 6,120 | 0.91 |
| Polite tone | Model judge | 6,120 | 0.97 |
| Resolved without a human | Rule | 21,480 | 0.84 |
| Customer thumbs up | User feedback | 1,940 | 0.88 |
Sample content. Create a free project to build your own. →